At Builder Clicks we enjoy the trust of our customers and work hard to ensure that we are their #1 choice when it comes to construction business. We are happy to be of service and our personnel here are willing to assist or return even in the event of cancellation of the orders.
The shipping and replacement charges are to be borne and incurred by the vendor/manufacturer if any or all of the above conditions are satisfied.
If the company/seller does not have a replacement product, the client will be provided a refund. The buyer has to oblige to accept the refund in lieu of replacement.
Replacements are usually done within 3-7 days of time on receipt of the goods. The vendor/manufacturer reserves the right to offer this facility upon the availability of the products/materials.
Builder Clicks personnel will schedule the process of pickup only after the acceptance of request from the vendors/manufacturers
Customers are requested to write to firstname.lastname@example.org for replacements. The mail should be replete with information like order ID, date of material receipt and the reasons for replacement within 24 hours of receipt of the faulty items/materials.
We do not exchange other materials/products for different materials (E.g. Request to exchange 43 Grade Cement for 53 Grade Cement is not entertained).
Partial Returns and Leftovers are not encouraged (E.g. One ton of unused steel out of 5 tons of steel purchased is not eligible for return policy).